SIF Error Categories and Codes

SIF Error Categories and Codes

Overview

The fol­low­ing table pro­vides some addi­tion­al infor­ma­tion for mes­sages that may be returned by the ZIS when a SIF agent sends a mes­sage to it. The first 3 columns should be con­tained in the mes­sage itself; the last col­umn here may include more infor­ma­tion than may be includ­ed in the mes­sage itself. The mes­sage itself may include addi­tion­al infor­ma­tion spe­cif­ic to the errant mes­sage. 

SIF Cat­e­go­ry SIF Code Error Mes­sage Extend­ed Infor­ma­tion
0 0 SUCCESS SUCCESS
1 1 Gener­ic error There was an inter­nal ZIS error while try­ing to parse this mes­sage. Please con­tact the ZIS Admin­is­tra­tor with the details of this mes­sage.
2 Mes­sage is not well-formed The mes­sage must begin with the XML_Message open­ing tag, it must NOT be null AND if val­i­da­tion is turned on for the zone, it must pass XML val­i­da­tion for the zone. You will also get this mes­sage if you browse the ZIS XML URL.
3 Gener­ic val­i­da­tion error This mes­sage was test­ed against the SIF XML val­i­da­tion schema and it failed. 
4 Invalid val­ue for element/attribute Invalid val­ue for element/attribute accord­ing to the SIF Spec­i­fi­ca­tion.
5 Miss­ing manda­to­ry element/attribute Miss­ing manda­to­ry element/attribute accord­ing to the SIF Spec­i­fi­ca­tion.
2 1 Gener­ic error Run­time Error occured on encryp­tion.
3 1 Gener­ic error Run­time Error on authen­ti­ca­tion.
2 Gener­ic authen­ti­ca­tion error (with sig­na­ture) Gener­ic authen­ti­ca­tion error (with sig­na­ture).
3 Miss­ing sender's cer­tifi­cate Miss­ing sender's cer­tifi­cate.
4 Invalid cer­tifi­cate Invalid cer­tifi­cate.
5 Sender's cer­tifi­cate is not trust­ed Sender's cer­tifi­cate is not trust­ed.
6 Expired cer­tifi­cate Expired cer­tifi­cate.
7 Invalid sig­na­ture Invalid sig­na­ture.
8 Invalid encryp­tion algo­rithm (only accepts MD4) Invalid encryp­tion algo­rithm (only accepts MD4).
9 Miss­ing pub­lic key of the receiv­er (when decrypt­ing mes­sage) Miss­ing pub­lic key of the receiv­er (when decrypt­ing mes­sage).
10 Miss­ing receiver's pri­vate key (when decrypt­ing mes­sage) Miss­ing receiver's pri­vate key (when decrypt­ing mes­sage).
4 1 Gener­ic error Run­time Error on access and per­mis­sions.
2 No per­mis­sion to reg­is­ter This either could mean that there is no agent with this Sour­ceId in this zone OR the agent is spec­i­fied but not marked "Allowed to Reg­is­ter" OR the agent does not have per­mis­sion to reg­is­ter. Before assum­ing that there is a ZIS error, check Sour­ceId CaSe — many reg­is­ter errors are spelling errors.
3 No per­mis­sion to pro­vide this object ZIS Admin­is­tra­tor must allow per­mi­sion to pro­vide this object.
4 No per­mis­sion to sub­scribe to this SIF_Event ZIS Admin­is­tra­tor must allow per­mis­sion to sub­scribe to this event.
5 No per­mis­sion to request this object ZIS Admin­is­tra­tor must allow per­mis­sion to request this object.
6 No per­mis­sion to respond to this object request ZIS Admin­is­tra­tor must allow perms­sion to respond to the request­ed object.
7 No per­mis­sion to pub­lish SIF_Event ZIS Admin­is­tra­tor must allow per­mis­sion to pub­lish events for this object.
8 No per­mis­sion to admin­is­ter poli­cies No per­mis­sion to admin­is­ter poli­cies.
9 SIF_SourceId is not reg­is­tered An oper­a­tion was request­ed for an agent before the agent was reg­is­tered in the zone.
10 No per­mis­sion to pub­lish SIF_Event Add ZIS Admin­is­tra­tor must allow per­mis­sion to pub­lish add event for this object.
11 No per­mis­sion to pub­lish SIF_Event Change ZIS Admin­is­tra­tor must allow per­mis­sion to pub­lish change event for this object.
12 No per­mis­sion to pub­lish SIF_Event Delete ZIS Admin­is­tra­tor must allow per­mis­sion to pub­lish delete event for this object.
5 1 Gener­ic error An error occurred on reg­is­ter that couldn't be caught. Have ZIS admin­is­tra­tor con­sult ZIS log­file for more detail.
1 Gener­ic error ZIS encounter an error found mul­ti­ple agents with the same Sour­ceId.
1 Gener­ic error Agent buffer­size to large; ZIS sup­ports a max­i­mum buffer­size defined in its con­fig­u­ra­tion of: 
1 Gener­ic error Agent mode must be Push or Pull — some oth­er val­ue was spec­i­fied.
1 Gener­ic error if Push, Secure and HTTPS, the Reg­is­ter mes­sage must have a URL
2 The SIF_SourceId is invalid The ZIS data­base is in an incon­sis­tent state — it appears that there is more than one agent con­nec­tion for this Sour­ceId in this Zone. Please noti­fy the ZIS admin­is­tra­tor.
3 Request­ed trans­port pro­to­col is unsup­port­ed if Push and Secure, pro­to­col type musn't be any­thing oth­er than HTTPS
4 Request­ed SIF_Version(s) not sup­port­ed. Agent request­ed a ver­sion not sup­port­ed by this ZIS.
6 Request­ed SIF_MaxBufferSize is too small ZIS sup­ports the min­i­mum buffer size defined in its con­fig­u­ra­tion of : 
7 ZIS requires a secure trans­port if Push and Secure, then Pro­to­col type must NOT be HTTP
9 Agent is reg­is­tered for push mode (returned when a push-mode agent sends a SIF_GetMessage). SIF agents may only send SIF_SystemControl mes­sages if they are reg­is­tered in Pull mode. This agent is reg­is­tered in Push mode.
6 1 Gener­ic error Run­time Error on Pro­vi­sion.
3 Invalid object Object­Name must be valid for the SIF ver­sion spec­i­fied.
4 Object already has a provider (SIF_Provide mes­sage) Object already has a provider (SIF_Provide mes­sage).
7 1 Gener­ic error Run­time Error on Sub­scrip­tion.
3 Invalid object Object­Name must be valid for the SIF ver­sion spec­i­fied.
8 1 Gener­ic error Run­time Error occured on Request or Response.
3 Invalid object Object­Name must be valid for the SIF ver­sion spec­i­fied
4 No provider There must be a provider of the object spec­i­fied.
7 Respon­der does not sup­port request­ed SIF_Version Respon­der does not sup­port request­ed SIF_Version.
8 Respon­der does not sup­port request­ed SIF_MaxBufferSize Respon­der does not sup­port request­ed SIF_MaxBufferSize.
9 Unsup­port­ed query in request Unsup­port­ed query in request.
10 Invalid SIF_RequestMsgId spec­i­fied in SIF_Response Invalid SIF_RequestMsgId spec­i­fied in SIF_Response.
11 SIF_Response is larg­er than request­ed SIF_MaxBufferSize SIF_Response is larg­er than request­ed SIF_MaxBufferSize.
12 SIF_PacketNumber is invalid in SIF_Response SIF_PacketNumber is invalid in SIF_Response.
13 SIF_Response does not match any SIF_Version from SIF_Request SIF_Response does not match any SIF_Version from SIF_Request.
14 SIF_DestinationId does not match SIF_SourceId from SIF_Request SIF_DestinationId does not match SIF_SourceId from SIF_Request.
15 No sup­port for SIF_ExtendedQuery No sup­port for SIF_ExtendedQuery.
16 SIF_RequestMsgId delet­ed from cache due to time­out SIF_RequestMsgId delet­ed from cache due to time­out.
17 SIF_RequestMsgId delet­ed from cache by admin­is­tra­tor SIF_RequestMsgId delet­ed from cache by admin­is­tra­tor.
9 1 Gener­ic error Run­time Error occured on Event.
2 Invalid event Event must be valid accord­ing to the SIF Spec­i­fi­ca­tion.
10 1 Gener­ic error Run­time Error occured on trans­port.
2 Request­ed pro­to­col is not sup­port­ed Request­ed pro­to­col is not sup­port­ed.
3 Secure chan­nel request­ed and no secure path exists ZIS would like to send this mes­sage to agent, but is not allowed to because the secure require­ments attached to this mes­sage for­bid it.
4 Unable to estab­lish con­nec­tion Unable to estab­lish con­nec­tion.
11 1 Gener­ic error Run­time Error occured on the sys­tem.
12 1 Gener­ic error Run­time Error on Gen­er­al Mes­sage Han­dling.
1 Gener­ic error Sour­ceId is invalid in this zone.
1 Gener­ic error SIF object spec­i­fied is invalid accord­ing to the schema.
1 Gener­ic error Could not retrieve mes­sage type for event.
1 Gener­ic error SIF Mes­sage exceeds the max­i­mum buffer­size of the agent.
1 Gener­ic error Run­time error occured on gen­er­al mes­sage han­dling.
2 Mes­sage not sup­port­ed Mes­sage not sup­port­ed.
3 Ver­sion not sup­port­ed ZIS sup­ports only US ver­sion 1.5r1 and above, AU ver­sion 1.0 and above or UK ver­sion 1.1 and above.
4 Con­text not sup­port­ed The con­text includ­ed in this mes­sage is not sup­port­ed by this ZIS
5 Pro­to­col error

If this mes­sage is an event, GetMes­sage, request or response, many things are checked and can cause this error. 

  • If this mes­sage has a SIF_Security ele­ment present, then the val­ues spec­i­fied in it must be equal to or high­er than the min­i­mum val­ues set for the zone and equal to or high­er to the val­ues the agent reg­is­tered with.
  • If the agent is reg­is­tered HTTPS, then the cer­tifi­cate will be checked accord­ing to the authen­ti­ca­tion lev­el. If Lev­el 3, the CN in the cer­tifi­cate attached to the mes­sage will be com­pared against the saved copy of the cer­tifi­cate on the ZIS. If the two don't match, then the mes­sage will be reject­ed.
  • The cer­tifi­cate must be valid — it must match the URL, it must not be expired, etc.
6 No such mes­sage (as iden­ti­fied by SIF_OriginalMsgId) No such mes­sage (as iden­ti­fied by SIF_OriginalMsgId).
7 Mul­ti­ple con­texts not sup­port­ed Mul­ti­ple con­texts not sup­port­ed
13 1 Gener­ic error Run­time Error occured invok­ing SMB.
2 SMB can only be invoked dur­ing a SIF_Event acknowl­edge­ment SMB can only be invoked dur­ing a SIF_Event acknowl­edge­ment.
3 Final SIF_Ack expect­ed from Push-Mode Agent Final SIF_Ack expect­ed from Push-Mode Agent.
4 Incor­rect SIF_MsgId in final SIF_Ack Incor­rect SIF_MsgId in final SIF_Ack.

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